Both 1300 numbers and 1800 numbers are "virtual" in that they are not tied to a specific phone in the same way that landline and mobile numbers are. Instead, they can be routed to the "answerpoints" at which you want them to ring, including landlines, mobile phones, fax machines, and live answering services.
The difference between these two types of numbers is the way in which call costs are shared between the caller and the 1300 number or 1800 number account holder.
With our 1300 numbers, calls to the 1300 number from a local landline that you answer on your landline include FREE talk time
The caller: pays the cost of a local call from any fixed line phone anywhere in Australia. (Note that if the caller is using a mobile phone, they will pay a rate that is determined by their mobile service provider.)
Account Holder: gets the first minutes FREE for calls originating from a local fixed line phone and terminating on your fixed landline. After the FREE talk time minutes, our low call rates apply. Free minutes vary depending on plans, with our most popular 1300 number plan providing 30 free minutes.
The caller: gets a FREE call from any fixed line phone anywhere in Australia. (Note that if the caller is using a mobile phone, they will pay a rate that is determined by their mobile service provider.)
Account Holder: pays our low 1800 number rates for the call. The free talk time component does not apply to 1800 numbers.
View our list of immediately available 1300 numbers and 1800 numbers.
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If you have an international business and want to have a toll free or local call number redirected so that you can answer your calls in a country other than Australia, we can set up a 1300 number or 1800 number to route to
International Phone: +61 3 8513 1300
International Fax: +61 3 9923 6327
Our sales office is open 8.30 a.m. to 6.00 p.m. Monday to Friday Australian Eastern Standard time (GMT+10). If you call outside these hours, please provide the operator with your FULL international phone number so that we can return your call during our normal business hours.