3 Easy Steps
Download the Application
The application is in pdf format so you'll need Adobe Acrobat Reader to read it - Acrobat Reader is FREE to download and install.
Click Here to choose your 1300 numbers or 1800 numbers.
Complete the Application & FAX it to 1300 799 948
Making Changes to Your Service
If you wish to make a change to your service, please send an email from your authorised persons email address to
Please include your full contact details and the specific change required.
PLEASE NOTE: We endeavour to action requested changes promptly. However, depending on our technicians' workload and the level of service complexity, changes may take more than 1 business day to complete. If you request an Emergency Change, a surcharge will be applied to your account IF we are able to complete the change within 2 hours.
Fees for Making Changes to Your Service
Fees for Changing 1300/1800 Configuration/Routing
| Change to another monthly plan | FREE |
| Change to each answerpoint/destination number | $10 |
| Change to each IVR answerpoint/destination number | $15 |
| Change routing timing | $10 |
| Change postcode prompting number | $15 |
Fees for Changing Live Answering Service Configuration
| Change to another monthly plan | FREE |
| Change to greeting | $15 |
| Change "message-to" SMS or email address | $10 |
| Add another SMS/email address to receive messages | $10 |
Fees for Changing Fax2Email/Voice2Email Configuration
| Change to another monthly plan | FREE |
| Change email address to receive messages | $10 |
| Add new team member | $10 |
Account Management Fees
| Emergency Changes Surcharge: Before 4 p.m. normal Business days# | $50 |
| Emergency Changes Surcharge: After 4 p.m. normal Business days and outside normal Business Hours# | $100 |
| Change of Direct Debit details | FREE |
Access to your Account via Online Customer Portal
| View your monthly accounts via portal | FREE |
| Drill down to see details of charges via portal | FREE |
| Reprint your invoices via portal | FREE |
| Resend customer portal login | $10 |
| Send or resend invoice | $15 |
| Resend Fax2Email/Voice2Email | $15 |
| Change IVR audio (reproduction) | Quote* |
| Transfer service/s from one Alltel account entity to other Alltel account entity | $25 |
Fees for Setup/Changing Non-Standard 1300/1800 Configuration/Routing
| Time-based routing | Quote* |
| Call splaying | Quote* |
| State-based routing | Quote* |
| Region-based routing | Quote* |
| Area-based routing | Quote* |
| Exchange-based routing | Quote* |
| Postcode prompting | Quote* |
Setup Fees
| 1300 number/1800 number | $19 |
| Live Answering Service (Messages 24/7) | $25 |
| Custom Live Answering Service | Quote* |
| Voice2Email | $25 |
| Upload Voice2Email audio greeting | $25 |
| Fax2Email | $25 |
| IVR (technical setup) | $100 |
| IVR Professional Audio (depending on menu complexity and audio length) | $100-250* |
| Voice 2 Email Greeting/Message - Professional Audio | $50-200* |
Service Reconnection (After Suspension of Services)
| 1300 number/1800 number | $20 |
| Live Answering Service | $25 |
| Fax2Email | $25 |
| Voice2Email | $25 |
All fees ex GST
*Fee depends on level of complexity
# Normal Business Hours: 8.30am - 6.00pm AEST
Mon-Fri Except Public Holidays
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