IVR (Interactive Voice Response) Automated Reception and Call-Forwarding.

Our IVR system integrates with your 1300 number or 1800 number.

Please turn on your computer sound and listen to the example below.

No matter how BIG ... or SMALL your business is, our integrated 1300/1800 number IVR system is designed to make you sound even MORE professional and help you to promote your products and services.

When the caller selects and presses a number from the IVR menu, their call can be forwarded to the associated destination number such as ...

• different destination phone numbers within your business (if you have them) …
  
eg.
• different departments
• different offices
• different mobiles


• Live Answering Service/s



• Voice2Email
• To listen to your recorded voice announcements
• To leave a message

Destination numbers can be different (if you actually have different numbers) or if you only have one phone number, all IVR numbers pressed can terminate at the same destination number - ie. the same staff member could answer all calls for all enquiries.

The possibilities are only limited by your imagination.

Some examples ...

Forward callers to different divisional/department phone numbers in your business.

• For sales ... press 1,
• For after-sales service ... press 2,
• For accounts department ... press 3.
• To speak to an operator ... press 4 (Live Answering)

Forward callers to specific people in your business

• To speak to John Brown ... press 1,
• To speak to Mary Smith ... press 2,
• To speak to Brian Jones ... press 3.
• To speak to an operator ... press 4 (Live Answering)

Use it to PROMOTE your different products or services

Example 1
• For information about Product-A ... press 1,
• To find out about our Service-A ... press 2,
• For help with repairing your machine ... press 3,
• To enquire about Service-B ... press 4,
• For after-hours emergency service ... press 5 (Live Answering)

Example 2
• To listen to recorded information about our 'Selling' services ... press 1,
• To listen to recorded information about our 'Buying' services ... press 2,
• To speak to our Sales Department ... press 3,
• To speak to an operator ... press 4 (Live Answering)

Audio and set-up Requirements

A CD with 3 good quality audio files (.wav) (also required as backup).

1. Your welcome message
2. Your IVR Menu
3. Option to repeat menu

Hardcopy spreadsheet detailing each section of script and routing setup.

If you have audio facilities and sound editing software you can create these yourself ... or we can do it for you.

Audio Recording & Editing Services

IVR Service Fees

More ... on how it works with your 1300 or 1800 number.

IVR provides you with automated reception and call forwarding ...

Although some callers say they dislike automated telephone answering / reception systems, a well setup, computerised IVR system will actually reduce the time taken to be connected to an appropriate person for the caller's needs.

Businesses are utilising IVR phone answering solutions to sound more professional, promote their products and services and to reduce the cost of simple, repetitive call transfer tasks.

We can configure your 1300 number or 1800 number to route (redirect) to our IVR system where callers can be forwarded to your appropriate staff member/s or destination number/s.

• Callers to your 1300 or 1800 number hear your customised, recorded business greeting.
  
  Example: "Thank you for calling 'my business name'."
• 
  
  
• Callers are then offered various choices that you've configured.
  
  Examples:
  1. "So you can speak to the best person to help you, please select from the following ... press 1 for sales, press 2 for service, press 3 for accounts" ... etc.
  2. 
     
     
  3. "To speak to John Brown, please press 1. To speak to accounts department, please press 2, to speak to Sally Smith, please press 3.
  4. 
     
     
  5. "To listen to these options again, please press 9" ... etc.
  
  
  

With the press of a number on their telephone keypad, callers can then be forwarded to a chosen landline phone, mobile phone, live answering service, voice2email service.

TO GET STARTED ...

1. Simply click and complete the IVR Application

2. FAX it to us on 1300 799 948

The application is in pdf format so you'll need Adobe Acrobat Reader to read it - Acrobat Reader is FREE to download and install.

You'll have your own Interactive Voice Service set-up in no time!

Click here for our Terms & Conditions

If you have special IVR requirements, please call us NOW on 1300 ALLTEL (1300 255 835) and we'll arrange a quote for you.

We provide outstanding value ... without compromising personal service.

Things you should know. Services are only available to credit approved customers who pay by Direct Debit. IVR service fees are additional to other service/s. If required, Audio Recording & Editing services are available at low, additional rates.