Call Forwarding (IVR) Menus

IVR (Interactive Voice Response) is also called an automated attendant, automated reception, or call forwarding menu. It provides businesses with a convenient way to direct incoming calls to the correct person or department: e.g. "For Sales, press 1; For Support, press 2; etc."

You can have an IVR menu integrated with your 1300 number or 1800 number.

No matter how BIG or SMALL your business is, our integrated 1300 number or 1800 number IVR system is designed to make you sound even MORE professional and to help you promote your products and services.

When the caller selects and presses a number from the IVR menu, their call is forwarded to the associated destination number including

Different destination phone numbers within your business (if you have them):
- different departments
- different offices
- different mobiles
Live answering service
Voice2Email

To listen to your recorded voice announcements
To leave a message

Destination numbers can be different (if you actually have different numbers) or if you only have one phone number, all IVR numbers pressed can terminate at the same destination number. That is, the same staff member could answer all calls for all enquiries.

The Possibilities are Limited Only by your Imagination

Forward callers to different divisional/department phone numbers in your business

For sales, press 1
For after-sales service, press 2
For accounts, press 3
To speak to an operator, press 4 (Live Answering)

Forward callers to specific people in your business

To speak to John Brown, press 1
To speak to Mary Smith, press 2
To speak to Brian Jones, press 3
To speak to an operator, press 4 (Live Answering)

Use it to PROMOTE your different products or services

Example 1

For information about Product-A, press 1
To find out about our Service-A, press 2
For help with repairing your machine, press 3
To enquire about Service-B, press 4
For after-hours emergency service, press 5 (Live Answering)

Example 2

To listen to recorded information about our 'Selling' services, press 1
To listen to recorded information about our 'Buying' services, press 2
To speak to our Sales Department, press 3
To speak to an operator, press 4 (Live Answering)

How IVR Works with your 1300 Number or 1800 Number

IVR provides you with automated reception and call forwarding.

Although some callers say they dislike automated telephone answering/reception systems, a well set up, computerised IVR system will actually reduce the time taken to be connected to an appropriate person for the caller's needs.

Businesses are using IVR phone answering solutions to sound more professional, promote their products and services and to reduce the cost of simple, repetitive call transfer tasks.

We can configure your 1300 number or 1800 number to route (redirect) to our IVR system where callers can be forwarded to your appropriate staff member/s or destination number/s.

Callers to your 1300 or 1800 number hear your customised, recorded business greeting.
Example: "Thank you for calling 'my business name'".
Callers are then offered various choices that you've configured.
Examples:
- "So you can speak to the best person to help you, please select from the following: for sales, press 1; for service, press 2; for accounts, press 3; etc.
- "To speak to John Brown, please press 1; to speak to accounts department, please press 2; to speak to Sally Smith, please press 3.
- "To listen to these options again, please press 9" etc.

With the press of a number on their telephone keypad, callers can be forwarded to a chosen landline phone, mobile phone, live answering service, or voice2email service.

IVR Fees

Item	Set-up	Monthly
Main Menu (1-5 call forward IVR numbers)	$100	$15
Each additional SubMenu (1-3 call forward IVR numbers)	$50
Professional Voice Recording)	Est $100-$200*

^# Includes Professional Voice Recording - Maximum 20 words (e.g. Welcome to Alltel, Australia's best-service telco.).
*Depends on level of complexity and length.
Minimum 3 month term.

Order an IVR in 2 Easy Steps

Simply click and complete the IVR Application
The application is in pdf format so you'll need Adobe Acrobat Reader to read it - Acrobat Reader is FREE to download and install.

FAX it to us on 1300 799 948

You'll have your own Interactive Voice Service set-up in no time!

If you have special IVR requirements, please call us NOW on 1300 1800 07 and we'll arrange a quote for you.

We provide outstanding value without compromising personal service.

Things you should know. IVR service fees are additional to other service/s. If required, we can provide Audio Recording & Editing at low, additional rates.

3 Easy Steps