Everything your business needs for communications - For small businesses through to large large coporates
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3 Easy Steps

Download the ApplicationDownload the Application
The application is in pdf format so you'll need Adobe Acrobat Reader to read it - Acrobat Reader is FREE to download and install.

Click Here to choose your 1300 numbers or 1800 numbers.Click Here to choose your 1300 numbers or 1800 numbers.

Fill and FAX it to 1300 799 948Complete the Application & FAX it to 1300 799 948

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User Guides/Technical FAQs

This information is for existing customers who may need to change their exisiting landline configuration to function correctly with their 1300 number or 1800 number.

My 1800/1300 number is supposed to redirect to Live Answering if I'm busy on a call. Why can I still hear the beeps when someone else is calling and why doesn't the second call go through to my Live Answering service?

You still have "Call Waiting" configured on your landline. To deactivate, pick up your phone and dial #43#
View User Guide Top of Page

My 1800/1300 number is supposed to redirect to Live Answering if I don't answer within 10 seconds. Why am I still getting messages on my "home messages"/original answering service?

You need to de-activate your original answering service or set the answering time to longer than 10 seconds.

To change the length of time before Telstra Home Messages 101 answers an incoming call, dial *99 and enter the number of seconds you would like the phone to ring (amount must be between 05 and 60 seconds). Then press #
View User Guide Top of Page

I've just relocated. Why doesn't my 1800/1300 number doesn't work any more?

You need to inform us if you:

  1. relocate and/or
  2. change/cancel your destination phone number,

so we can configure your 1300/1800 number to route (redirect) to your new destination number. Top of Page

How do I redirect my Home/Office number directly to Live Answering?

Simply pick up your phone and dial *21 (live answering service number) #
Don't forget to deactivate when you return by dialling #21#
For more redirection options (timing, on busy etc.), View User Guide Top of Page

*All Trademarks are the property of their respective owners. User Guides courtesy of Telstra.

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